Vision, Mission and Values

Vision

Serlusa aims to be a benchmark company in the sector of maintenance and installation of refrigeration equipment, striving for continuous improvement in the quality of the service it provides, guaranteeing the preservation of the environment.

Mission

Serlusa is committed to ensuring the satisfaction of its customers by establishing mutually beneficial partnerships with them. In this way, it finds solutions that meet their expectations, meeting their deadlines and quality requirements in a constant attempt to optimize costs.

Serlusa invests in its human capital, which makes it a company with a motivated, competent and committed team, both in the quality of the services it provides (maintenance and installations) and in its environmental concerns.

To provide its customers with a good repair, maintenance or installation service, meeting every need in a personalized way, which translates into their peace of mind and total satisfaction.

To guarantee the best practices in order to promote the preservation of the environment, ensuring the protection of future generations.

In this way, Serlusa aims to improve its overall performance and provide a solid basis for sustainable development initiatives. On the other hand, it wants to provide value for the environment, for the organization itself and for its partners.

Values

  • Customer, Employee and other stakeholder satisfaction;
  • Guaranteed quality of service;
  • Professionalism and technical competence;
  • Leadership;
  • Making evidence-based decisions;
  • Preserving the environment.
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