Quality and Environment Policy

The Management of SERLUSA Refrigerantes, Lda, undertakes to maintain the Quality and Environmental Management System in accordance with the requirements of the ISO 9001 and ISO 14001 Standards and to develop its business in an environmentally sustainable manner, in accordance with the following principles:

• To promote and encourage continuous improvement in order to guarantee high levels of performance in our services, with a view to exceeding the expectations of our clients and other stakeholders.
• The creativity and continuous learning of our employees, together with their qualifications and autonomy, ensure our process of continuous improvement by effectively sharing knowledge based on best practices.
• Encouraging initiative, innovation and productivity, promoting the professional development and recognition of its employees.
• Encourage, at all levels of the company, an active and responsible attitude towards preserving the environment.
• Disseminate, instill and share these principles with all employees, assuming that they concern everyone in both their professional and personal lives.
• Comply with the legal requirements applicable to the activity and other requirements to which the company subscribes.
• To integrate environmental management into the company's objectives and to identify, evaluate and control the Significant Environmental Aspects of its activity.
• Keep up to date with the most modern techniques available for its sector and, whenever justified and opportune, develop and incorporate technologies and practices aimed at preventing pollution and continuously improving its environmental performance.
• Service Quality and Environmental Quality must be the primary responsibility of all the company's employees, and their practice must comply with the procedures in force.
• The application of this policy is the individual responsibility of each SERLUSA employee.
• Seek continuous improvement in the quality of products and services, committed to the level of customer satisfaction.
• Continuously improving the effectiveness of the Integrated Quality and Environmental Management System.
• The Quality and Environment Policy is disseminated to all employees and other interested parties.